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Have questions? Our friendly support team is ready to assist you! Fill out the contact form, and we’ll get back to you quickly.

Email

Have questions or need assistance? Reach us at support@zp2p.com, and our dedicated team will get back to you promptly. We’re here to help with all your crypto needs!

support@zp2p.com
Phone

Need help? Our support team is here 24/7 to assist with account setup, transactions, or security concerns. Reach us via live chat, email at support@zp2p.com, or check our FAQs for quick solutions. We’re dedicated to ensuring your crypto experience is seamless and secure!

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Commonly Asked Questions.

Here are answers to some of the most common questions about our platform. If you have a query that isn't addressed, feel free to reach out to us via email.

It's simple: sign up, set your preferences, and start trading!
Absolutely. We use state-of-the-art security systems to protect you and your transactions.
In Z P2P, trade ratings are based on the overall experience of each user during their transactions. Feedback is provided by the users themselves after the completion of a trade, assessing both the speed and reliability of the other participant. The evaluation includes the quality of communication, adherence to deadlines, and transaction security. These data are used to calculate the user's score, helping to build a trust network within the platform. A good rating history improves the user's reputation, while a negative history can affect their ability to carry out future transactions.
Yes, our platform allows users to communicate directly with each other through secure messaging. This feature enables you to clarify details, negotiate terms, and ensure a smooth transaction process. Your privacy and security are our priority, so all communications are encrypted and safe.
Your personal information is protected through advanced encryption protocols and secure data storage systems. We prioritize your privacy and comply with industry standards to ensure your data is safe from unauthorized access. Additionally, we implement regular security audits and monitoring to maintain the highest level of protection for your personal details.
If a dispute arises during a trade, our platform provides a secure process to resolve the issue. You can contact our support team, who will review the situation and work with both parties to reach a fair resolution. We ensure transparency and fairness in every transaction to protect both buyers and sellers.
Currently, we support Bitcoin, US dollars, and Brazilian reais, with more options coming soon.
It is a direct trading system between individuals, without intermediaries, offering more freedom and lower costs.
Before you start trading on our platform, ensure you meet the basic requirements, such as completing the registration and KYC verification process. This ensures a secure and smooth trading experience for all users.
To increase your trustworthiness as a trader, focus on building a positive reputation through transparent communication, timely transactions, and a consistent track record of successful trades. Verify your identity and provide accurate information to enhance credibility. Additionally, maintain a professional approach by being responsive and addressing concerns promptly, which will foster trust within the community.
Our platform accepts a wide range of payment options, including bank transfers, credit/debit cards, popular e-wallets, and P2P payment methods. We strive to provide flexible and convenient payment methods to suit your preferences and ensure smooth transactions. For a complete list of accepted payment options, please refer to our payment page.
P2P exchange (Peer-to-Peer exchange) is a decentralized platform that allows users to trade cryptocurrencies directly with each other, without the need for intermediaries like banks or centralized exchanges. In this system, buyers and sellers set their own terms, and the platform acts as a mediator, ensuring the transaction is secure and both parties fulfill their obligations. P2P exchanges offer greater privacy, flexibility, and control over trades.

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